Delta's flight woes extend into Tuesday

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© Carolyn Kaster, AP
Konstance Woods talks on her cell phone with an agent as she stands in line at the Delta ticketing counter at Washington’s Ronald Reagan Washington National on Monday, Aug. 8, 2016. Her family was trying to get to Raleigh after their Delta flight was delayed.

Delta’s flight woes from a computer glitch are carrying over into a second day Tuesday. 

The airline has already canceled 250 flights Tuesday, disruptions that come a day after Delta canceled 1,000 flights and delayed nearly 3,000 others. The carrier’s global reservation system went down early Monday morning after a power outage at the company’s Atlanta headquarters. 

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The outage began around 2:30 a.m. ET and lasted until about 8:40 a.m., forcing Delta to hold departing flights at the gate. The glitch also knocked the carrier’s automated kiosks offline during that period, forcing ticket-counter agents to manually check-in many Delta’s Monday morning customers. 

Delta had worked to get its schedule back on track Monday, but the outage left many of the airline’s crews and airplanes out of place. The ripple effect from such a large disruption can take several days to full shake out of an airline’s entire schedule. 

Delta acknowledged late Monday that things would not be back to normal on Tuesday. 

“Delta anticipates roughly 200 delays affecting morning departures. Those numbers could grow overnight as Delta works to reset the operation and get crews, aircraft and other elements of the operation back in place,” the carrier said in a statement. 

Delta CEO Ed Bastian apologized to customers Monday afternoon via a video posted to the carrier’s website. 

Speaking from the airline’s operations center, Bastian said “we’ve got Delta teams working around the clock to restore our system capabilities.”

Bastian described it as an “all-hands-on-deck effort.”

“I apologize for the challenges this has created for you with your travel experience,” Bastian said. “The Delta team is working very, very hard to restore and get these systems back as quickly as possible.”

Delta Air Lines will be handing out refunds and travel vouchers as penance for the latest computer outage to knock a major airline off stride.

For passengers, hardship from the Monday morning meltdown was compounded by the fact that Delta’s flight-status updates weren’t working either. Instead of being able to stay home, many passengers only learned about the flight problems when they arrived at the airport.

Material from The Associated Press was used in this post.

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